Punishment Guide
info
This document serves as the official compilation of Fresh-Mart disciplinary protocols. High Ranks (HR) are expected to reference this guide when handling both community members and subordinate staff.
Essential Guidelines
- Punishment severity may be adjusted by Site Administration+ based on the context of the violation.
- The :kick command should only be used by HRs for administrative purposes, such as resolving NameTag and Rank Issues.
- Staff members who have reached their rank via point accumulation are subject to the exact same disciplinary standards as promoted staff.
- Ignorance of Fresh-Mart regulations is not a valid defense against disciplinary action.
- Not every possible infraction is documented here; HRs are expected to utilize professional judgment and common sense.
- Repeated demotions (two or more) qualify an individual for a Blacklist request via the Support Ticket system on our Discord Server.
Staff/Game Blacklisting Warning
When submitting a Blacklisting Request to SHR, please ensure your evidence is sufficient enough. Eg: Clearly shows the players username. Do not ping SHR when making a request, doing so will result in a Staff Ticket Blacklist.
Public & Player Sanctions
Ordered from Minor (Server Ban) to Severe (Permanent Ban)
| Violation | Sanction | Target | HR Protocol |
|---|---|---|---|
| Minor Disruption | Server Ban | All | Includes dancing on counters, loitering in staff areas or Trolling. Issue one warning; if ignored, proceed with a ban. (:ban (username)) If staff, log both times inside #staff-logs. Second offense as staff, demote the user to customer using Lynx Utilities. |
| Avatars of which disrupt or block view | Server Ban if ignored | All | Execute :ban (username) if the player refuses to change into a standard sized avatar. If staff, demote the user to customer using Lynx Utilities. |
| Chat Filter Bypassing | Server Ban | All | Execute :ban (username). Provide screenshots of the bypass in the log. If staff, demote the user to customer using Lynx Utilities. |
| Ban Evasion (Alts) | Server Ban | All | Execute :ban (username). Confirm connection to banned main account and, if staff, demote the user to customer using Lynx Utilities. |
| Harassment or Toxicity | Server Ban | All | Execute :ban (username). Ensure evidence of the chat log is saved incase evidence is required. |
| Severe/Major Threats | Permanent Ban | All | Immediate ban. Submit all evidence inside a Blacklising Ticket via our Discord Server. |
| Exploiting | Permanent Ban | All | Capture video evidence. Execute :ban (username) and submit a Blacklisting Ticket via our Discord Server. |
Staff Sanctions
Ordered from Warning to Blacklist | LR & MR
| Violation | Sanction | Target | HR Protocol |
|---|---|---|---|
| Communication Barriers | Warning / Demotion | Staff | If staff cannot communicate in understandable English, issue a logged warning in #staff-logs. Second offense results in demotion. |
| General Unprofessionalism | Demotion | Staff | Includes uniform violations, grammar neglect, or loitering. Demote to Customer and log in #staff-logs. |
| Abuse of Tools/Cuffs | Blacklist | Staff | Capture video of tool abuse and Ban from the server (If the user is a higher rank than you, skip the Ban step), then submit all evidence inside a Blacklising Ticket via our Discord Server. |
| Falsifying Evidence | Blacklist | Staff | Any staff caught faking points or screenshots will be blacklisted without appeal. Submit all evidence inside a Blacklising Ticket via our Discord Server. |
| Point Manipulation | Blacklist | Staff | Includes "AFK farming" or cheating the point system. Requires video evidence for a Blacklist Ticket. If needed, submit all evidence inside a Blacklising Ticket via our Discord Server. |
| Promotion Hinting | Warning / Demotion | MR+ | First offense: Formal logged warning in #staff-logs. Second offense: Immediate demotion to Customer. |
HR Specific Sanctions
Ordered from Administrative Warning to Permanent Removal
| Violation | Sanction | Target | HR Protocol |
|---|---|---|---|
| Hosting Unofficial Sessions | Warning / Demotion | HR | Hosting shifts or trainings without proper authorization. Submit all evidence inside a Blacklising Ticket via our Discord Server. |
| Command/Stick Abuse | Warning / Demotion | HR | Misusing ranking tools or admin commands for non-essential purposes. Submit all evidence inside a Blacklising Ticket via our Discord Server. |
| Data/Minute Farming | Blacklist | HR | Using alternate accounts or scripts to inflate activity minutes. Submit all evidence inside a Blacklising Ticket via our Discord Server. |
| Information Leaking | Permanent Ban | HR | Sharing confidential staff chats or spreadsheets. Results in an immediate and unappealable ban. Submit all evidence inside a Blacklising Ticket via our Discord Server. |