Training Guide
Page In-development
This page is still in-development and is not 100% completed. Please do not use this script until asked to by your leading host.
info
The goal of this guide is to equip Store Managers+ with the protocols necessary to train, host and execute efficient training sessions for Lower Ranks.
- Text in green italics represents the official script to be used by trainers when asked to by the host/co-host.
- Text in bold contains specific instructional actions for the training staff.
Failure to do so, may result in ejection from the session
Training Protocol and Conduct
- Trainers must maintain a professional pace; do not rush through the script to ensure LRs can comprehend all instructions.
- Professionalism is mandatory. Any staff member engaging in maturity lapses or unprofessional behavior will be dismissed from the session and reported to Site Administration.
- LRs are permitted a maximum of two AFK periods, not exceeding two minutes each. LRs must notify their trainer before going AFK.
- Be direct and honest. Never falsely inform an LR they have failed as a joke; maintain a transparent evaluation process at all times.
- The Host and Co-Host have the authority to remove excess MR/HR staff from the server if all training stations are occupied to prevent crowding.
- Use the Fresh-Mart Discord for staff-to-staff communication during the session rather than in-game chat.
Session Rank Hierarchy
SHR+ Overseeing
Please note, in the event of an Overseer, please continue the session as normal. They are there to supervise and are not to be spoken to unless asked a question.
| Role | Responsibility | Required Rank | Allocation |
|---|---|---|---|
| Host | Oversees the entire session, delivers the introduction, whitelists staff, and manages final ranking. | Senior Team Leader+ | 1 |
| Co-Host | Assists with group shouts, guide verification, and server supervision. (Optional) | Senior Team Leader+ | 0-1 |
| Announcer | Responsible for broadcasting the session across active Fresh-Mart store servers. | Senior Team Leader+ | 1 |
| Trainer | Executes the Cafe and Register tests, evaluating LRs based on the provided criteria. | Store Manager+ | Max 20 |
| LRs | Trainees attending for promotion. Must adhere to all staff instructions. | Junior Store College+ | Max 120 |